{"id":27820,"date":"2025-05-15T16:14:48","date_gmt":"2025-05-15T09:14:48","guid":{"rendered":"https:\/\/hitek.com.vn\/?p=27820"},"modified":"2025-05-15T16:14:48","modified_gmt":"2025-05-15T09:14:48","slug":"contact-center-ai","status":"publish","type":"post","link":"https:\/\/hitek.com.vn\/ko\/blog-ko\/contact-center-ai\/","title":{"rendered":"\ucf58\ud0dd\ud2b8 \uc13c\ud130 AI\ub780? \ud55c\uad6d\uc5d0\uc11c \uc8fc\ubaa9\ubc1b\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798"},"content":{"rendered":"<p>\uc989\uac01\uc801\uc778 \ub9cc\uc871\uc774 \ub2f9\uc5f0\uc2dc\ub418\ub294 \uc2dc\ub300\uc5d0 \uae30\uc5c5\ub4e4\uc740 \uc6d0\ud65c\ud558\uace0 \ud6a8\uc728\uc801\uc774\uba70 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud558\ub294 \uc555\ubc15\uc5d0 \uc2dc\ub2ec\ub9ac\uace0 \uc788\uc2b5\ub2c8\ub2e4. <strong>\ucf58\ud0dd\ud2b8 \uc13c\ud130 AI(Contact Center AI)<\/strong>\ub294 \ubc14\ub85c \uc774\ub7ec\ud55c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\ub294 \uae30\uc220\uc785\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc815\ud655\ud788 \ubb34\uc5c7\uc774\uba70, \uc65c \ud55c\uad6d \uae30\uc5c5\ub4e4\uc5d0\uac8c \ud544\uc218\uc801\uc778 \uae30\uc220\uc774 \ub418\uace0 \uc788\uc744\uae4c\uc694?<\/p>\n<p>\uc774 \uac00\uc774\ub4dc\uc5d0\uc11c\ub294 <strong>\ucf58\ud0dd\ud2b8 \uc13c\ud130 AI<\/strong>\uc758 \ud575\uc2ec \uae30\ub2a5\ubd80\ud130 \ud55c\uad6d \uc2dc\uc7a5\uc5d0\uc11c\uc758 \uc2e4\uc81c \uc801\uc6a9 \uc0ac\ub840\uae4c\uc9c0, \ubaa8\ub4e0 \uac83\uc744 \uc0c1\uc138\ud788 \uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<hr \/>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"\ubaa9\ucc28 \ud1a0\uae00\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/hitek.com.vn\/ko\/blog-ko\/contact-center-ai\/#%EC%BD%98%ED%83%9D%ED%8A%B8_%EC%84%BC%ED%84%B0_AI_%EC%9D%B4%ED%95%B4%ED%95%98%EA%B8%B0\" >\ucf58\ud0dd\ud2b8 \uc13c\ud130 AI \uc774\ud574\ud558\uae30<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/hitek.com.vn\/ko\/blog-ko\/contact-center-ai\/#%EC%BD%98%ED%83%9D%ED%8A%B8_%EC%84%BC%ED%84%B0_AI%EC%9D%98_%EC%9E%91%EB%8F%99_%EB%B0%A9%EC%8B%9D\" >\ucf58\ud0dd\ud2b8 \uc13c\ud130 AI\uc758 \uc791\ub3d9 \ubc29\uc2dd<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/hitek.com.vn\/ko\/blog-ko\/contact-center-ai\/#%ED%95%9C%EA%B5%AD_%EA%B8%B0%EC%97%85%EB%93%A4%EC%9D%B4_%EC%BD%98%ED%83%9D%ED%8A%B8_%EC%84%BC%ED%84%B0_AI%EB%A5%BC_%EB%8F%84%EC%9E%85%ED%95%B4%EC%95%BC_%ED%95%98%EB%8A%94_%EC%9D%B4%EC%9C%A0\" >\ud55c\uad6d \uae30\uc5c5\ub4e4\uc774 \ucf58\ud0dd\ud2b8 \uc13c\ud130 AI\ub97c \ub3c4\uc785\ud574\uc57c \ud558\ub294 \uc774\uc720<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/hitek.com.vn\/ko\/blog-ko\/contact-center-ai\/#1_%EC%B6%94%EA%B0%80_%EB%B9%84%EC%9A%A9_%EC%97%86%EC%9D%B4_247_%EA%B3%A0%EA%B0%9D_%EC%A7%80%EC%9B%90_%EA%B0%80%EB%8A%A5\" >1. \ucd94\uac00 \ube44\uc6a9 \uc5c6\uc774 24\/7 \uace0\uac1d \uc9c0\uc6d0 \uac00\ub2a5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/hitek.com.vn\/ko\/blog-ko\/contact-center-ai\/#2_%EC%9A%B4%EC%98%81_%EB%B9%84%EC%9A%A9_%EC%A0%88%EA%B0%90\" >2. \uc6b4\uc601 \ube44\uc6a9 \uc808\uac10<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/hitek.com.vn\/ko\/blog-ko\/contact-center-ai\/#3_%EA%B0%9C%EC%9D%B8%ED%99%94%EB%90%9C_%EA%B3%A0%EA%B0%9D_%EA%B2%BD%ED%97%98_%EC%A0%9C%EA%B3%B5\" >3. \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/hitek.com.vn\/ko\/blog-ko\/contact-center-ai\/#4_%ED%94%BC%ED%81%AC_%ED%83%80%EC%9E%84_%EC%8B%9C_%ED%99%95%EC%9E%A5%EC%84%B1\" >4. \ud53c\ud06c \ud0c0\uc784 \uc2dc \ud655\uc7a5\uc131<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/hitek.com.vn\/ko\/blog-ko\/contact-center-ai\/#%ED%95%9C%EA%B5%AD%EC%97%90%EC%84%9C%EC%9D%98_%EC%8B%A4%EC%A0%9C_%EC%A0%81%EC%9A%A9_%EC%82%AC%EB%A1%80\" >\ud55c\uad6d\uc5d0\uc11c\uc758 \uc2e4\uc81c \uc801\uc6a9 \uc0ac\ub840<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/hitek.com.vn\/ko\/blog-ko\/contact-center-ai\/#%EB%8F%84%EC%A0%84_%EA%B3%BC%EC%A0%9C_%EB%B0%8F_%EA%B3%A0%EB%A0%A4_%EC%82%AC%ED%95%AD\" >\ub3c4\uc804 \uacfc\uc81c \ubc0f \uace0\ub824 \uc0ac\ud56d<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/hitek.com.vn\/ko\/blog-ko\/contact-center-ai\/#%ED%95%9C%EA%B5%AD%EC%97%90%EC%84%9C%EC%9D%98_%EC%BD%98%ED%83%9D%ED%8A%B8_%EC%84%BC%ED%84%B0_AI_%EB%AF%B8%EB%9E%98_%EC%A0%84%EB%A7%9D\" >\ud55c\uad6d\uc5d0\uc11c\uc758 \ucf58\ud0dd\ud2b8 \uc13c\ud130 AI \ubbf8\ub798 \uc804\ub9dd<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/hitek.com.vn\/ko\/blog-ko\/contact-center-ai\/#%EB%A7%88%EB%AC%B4%EB%A6%AC_%EB%8B%B9%EC%8B%A0%EC%9D%98_%EB%B9%84%EC%A6%88%EB%8B%88%EC%8A%A4%EC%97%90_%EC%BD%98%ED%83%9D%ED%8A%B8_%EC%84%BC%ED%84%B0_AI%EA%B0%80_%EC%A0%81%ED%95%A9%ED%95%A0%EA%B9%8C%EC%9A%94\" >\ub9c8\ubb34\ub9ac: \ub2f9\uc2e0\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ucf58\ud0dd\ud2b8 \uc13c\ud130 AI\uac00 \uc801\ud569\ud560\uae4c\uc694?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 id=\"-ai-\"><span class=\"ez-toc-section\" id=\"%EC%BD%98%ED%83%9D%ED%8A%B8_%EC%84%BC%ED%84%B0_AI_%EC%9D%B4%ED%95%B4%ED%95%98%EA%B8%B0\"><\/span><strong>\ucf58\ud0dd\ud2b8 \uc13c\ud130 AI \uc774\ud574\ud558\uae30<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>\ucf58\ud0dd\ud2b8 \uc13c\ud130 AI(CCAI)<\/strong>\ub294 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uc194\ub8e8\uc158\uc744 \ub9d0\ud569\ub2c8\ub2e4. \uae30\uc874\uc758 \ucf5c\uc13c\ud130\uac00 \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc5d0\ub9cc \uc758\uc874\ud558\ub294 \ubc18\uba74, CCAI\ub294 <strong>\uba38\uc2e0 \ub7ec\ub2dd(ML), \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP), \uc790\ub3d9\ud654<\/strong> \uae30\uc220\uc744 \ud1b5\ud569\ud558\uc5ec \uc0c1\ud638\uc791\uc6a9\uc744 \uac04\uc18c\ud654\ud558\uace0 \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc774\uba70 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc8fc\uc694 \uae30\ub2a5\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<ul>\n<li><strong>AI \ucc57\ubd07<\/strong>\uc744 \ud1b5\ud55c \uc2e4\uc2dc\uac04 \uc751\ub2f5<\/li>\n<li><strong>\uc74c\uc131 \uc778\uc2dd<\/strong>\uc744 \ud65c\uc6a9\ud55c \ucf5c \ub77c\uc6b0\ud305 \ubc0f \uac10\uc815 \ubd84\uc11d<\/li>\n<li><strong>\uc608\uce21 \ubd84\uc11d<\/strong>\uc73c\ub85c \uace0\uac1d \uc694\uad6c \uc0ac\ud56d \uc608\uce21<\/li>\n<li><strong>\uc790\ub3d9\ud654\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0<\/strong>\ub85c \ubb38\uc81c \ud574\uacb0 \uac00\uc18d\ud654<\/li>\n<\/ul>\n<p><a href=\"https:\/\/cloud.google.com\/contact-center-ai\" target=\"_blank\" rel=\"noopener\">Google Cloud<\/a>\ub098 <a href=\"https:\/\/aws.amazon.com\/connect\/\" target=\"_blank\" rel=\"noopener\">Amazon Connect<\/a>\uc640 \uac19\uc740 \uae30\uc5c5\ub4e4\uc740 \ud55c\uad6d\uc758 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 \uae30\uc220 \uc2dc\uc7a5\uc744 \ud3ec\ud568\ud574 \uc804 \uc138\uacc4\uc801\uc73c\ub85c \ud655\uc7a5 \uac00\ub2a5\ud55c AI \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<hr \/>\n<h2 id=\"-ai-\"><span class=\"ez-toc-section\" id=\"%EC%BD%98%ED%83%9D%ED%8A%B8_%EC%84%BC%ED%84%B0_AI%EC%9D%98_%EC%9E%91%EB%8F%99_%EB%B0%A9%EC%8B%9D\"><\/span><strong>\ucf58\ud0dd\ud2b8 \uc13c\ud130 AI\uc758 \uc791\ub3d9 \ubc29\uc2dd<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>\ucf58\ud0dd\ud2b8 \uc13c\ud130 AI<\/strong>\ub294 \uae30\ubcf8\uc801\uc73c\ub85c \uc138 \ub2e8\uacc4\ub85c \uc791\ub3d9\ud569\ub2c8\ub2e4:<\/p>\n<ol>\n<li><strong>\uc785\ub825 \ucc98\ub9ac<\/strong> \u2013 AI\ub294 \ucc44\ud305(\ud14d\uc2a4\ud2b8) \ub610\ub294 \uc74c\uc131(\uc804\ud654)\uc744 \ud1b5\ud574 \uace0\uac1d \ubb38\uc758\ub97c \ubd84\uc11d\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uc758\ub3c4 \ud30c\uc545<\/strong> \u2013 NLP \uae30\uc220\ub85c \uace0\uac1d\uc758 \uc694\uccad(\uc608: \uccad\uad6c \ubb38\uc81c, \uc81c\ud488 \uc9c0\uc6d0)\uc744 \ud30c\uc545\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uc790\ub3d9 \ud574\uacb0<\/strong> \u2013 \uc2dc\uc2a4\ud15c\uc774 \uc989\uc2dc \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uac70\ub098 \uc801\uc808\ud55c \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc73c\ub85c \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>\uc608\ub97c \ub4e4\uc5b4, \ud55c\uad6d\uc758 \ud55c \uc804\uc790\uc0c1\uac70\ub798 \uae30\uc5c5\uc740 <strong>AI \ucc57\ubd07<\/strong>\uc744 \ub3c4\uc785\ud574 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38(FAQ)\uc744 \ucc98\ub9ac\ud568\uc73c\ub85c\uc368 \uc751\ub2f5 \uc2dc\uac04\uc744 <strong>70%<\/strong>\uae4c\uc9c0 \ub2e8\ucd95\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4 (<a href=\"https:\/\/www.ibm.com\/watson\/contact-center-ai\" target=\"_blank\" rel=\"noopener\">IBM, 2023<\/a>).<\/p>\n<hr \/>\n<h2 id=\"-ai-\"><span class=\"ez-toc-section\" id=\"%ED%95%9C%EA%B5%AD_%EA%B8%B0%EC%97%85%EB%93%A4%EC%9D%B4_%EC%BD%98%ED%83%9D%ED%8A%B8_%EC%84%BC%ED%84%B0_AI%EB%A5%BC_%EB%8F%84%EC%9E%85%ED%95%B4%EC%95%BC_%ED%95%98%EB%8A%94_%EC%9D%B4%EC%9C%A0\"><\/span><strong>\ud55c\uad6d \uae30\uc5c5\ub4e4\uc774 \ucf58\ud0dd\ud2b8 \uc13c\ud130 AI\ub97c \ub3c4\uc785\ud574\uc57c \ud558\ub294 \uc774\uc720<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\ud55c\uad6d\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ud658\uacbd\uc740 \ube60\ub974\uac8c \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub192\uc740 \uc2a4\ub9c8\ud2b8\ud3f0 \ubcf4\uae09\ub960\uacfc \ub514\uc9c0\ud138 \uc0c1\ud638\uc791\uc6a9 \uc120\ud638\ub3c4\ub85c \uc778\ud574 \uae30\uc5c5\ub4e4\uc740 \uc801\uc751\ud558\uc9c0 \uc54a\uc73c\uba74 \ub4a4\ucc98\uc9c8 \uc704\ud5d8\uc5d0 \uc9c1\uba74\ud574 \uc788\uc2b5\ub2c8\ub2e4. <strong>\ucf58\ud0dd\ud2b8 \uc13c\ud130 AI<\/strong>\uac00 \ud544\uc218\uc801\uc778 \uc774\uc720\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<h3 id=\"-1-24-7-\"><span class=\"ez-toc-section\" id=\"1_%EC%B6%94%EA%B0%80_%EB%B9%84%EC%9A%A9_%EC%97%86%EC%9D%B4_247_%EA%B3%A0%EA%B0%9D_%EC%A7%80%EC%9B%90_%EA%B0%80%EB%8A%A5\"><\/span><strong>1. \ucd94\uac00 \ube44\uc6a9 \uc5c6\uc774 24\/7 \uace0\uac1d \uc9c0\uc6d0 \uac00\ub2a5<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>AI \ucc57\ubd07\uc740 \ud734\uc2dd\uc774 \ud544\uc694 \uc5c6\uc2b5\ub2c8\ub2e4. \uc2ec\uc57c \uc740\ud589 \ubb38\uc758\ub098 \uc18c\ub9e4 \ubd88\ub9cc\uc774 \uc788\ub354\ub77c\ub3c4 \uace0\uac1d\ub4e4\uc740 \uc989\uac01\uc801\uc778 \uc751\ub2f5\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. AI\ub294 \uc778\ub825 \ucd94\uac00 \ucc44\uc6a9 \uc5c6\uc774\ub3c4 \uae30\uc5c5\uc774 \uc9c0\uc18d\uc801\uc73c\ub85c \uc751\ub300\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<h3 id=\"-2-\"><span class=\"ez-toc-section\" id=\"2_%EC%9A%B4%EC%98%81_%EB%B9%84%EC%9A%A9_%EC%A0%88%EA%B0%90\"><\/span><strong>2. \uc6b4\uc601 \ube44\uc6a9 \uc808\uac10<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\uc77c\uc0c1\uc801\uc778 \ubb38\uc758\ub97c \uc218\ub3d9\uc73c\ub85c \ucc98\ub9ac\ud558\ub294 \uac83\uc740 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4ed\ub2c8\ub2e4. AI \uc790\ub3d9\ud654\ub294 \ube44\uc6a9\uc744 <strong>30~50%<\/strong> \uc808\uac10\uc2dc\ud0a4\uba70, \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc774 \uace0\ubd80\uac00\uac00\uce58 \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4 (<a href=\"https:\/\/www.mckinsey.com\/capabilities\/mckinsey-digital\/our-insights\/the-ai-powered-contact-center\" target=\"_blank\" rel=\"noopener\">McKinsey, 2023<\/a>).<\/p>\n<h3 id=\"-3-\"><span class=\"ez-toc-section\" id=\"3_%EA%B0%9C%EC%9D%B8%ED%99%94%EB%90%9C_%EA%B3%A0%EA%B0%9D_%EA%B2%BD%ED%97%98_%EC%A0%9C%EA%B3%B5\"><\/span><strong>3. \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\ud55c\uad6d \uc18c\ube44\uc790\ub4e4\uc740 \ub9de\ucda4\ud615 \uc11c\ube44\uc2a4\ub97c \uc694\uad6c\ud569\ub2c8\ub2e4. AI\ub294 \uacfc\uac70 \uc0c1\ud638\uc791\uc6a9\uc744 \ubd84\uc11d\ud574 <strong>\uac1c\uc778\ud654\ub41c \ucd94\ucc9c<\/strong>\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.<\/p>\n<h3 id=\"-4-\"><span class=\"ez-toc-section\" id=\"4_%ED%94%BC%ED%81%AC_%ED%83%80%EC%9E%84_%EC%8B%9C_%ED%99%95%EC%9E%A5%EC%84%B1\"><\/span><strong>4. \ud53c\ud06c \ud0c0\uc784 \uc2dc \ud655\uc7a5\uc131<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\ud504\ub85c\ubaa8\uc158\uc774\ub098 \uc704\uae30 \uc0c1\ud669 \uc2dc \ubb38\uc758\ub7c9\uc774 \uae09\uc99d\ud569\ub2c8\ub2e4. AI\ub294 \ud0c4\ub825\uc801\uc73c\ub85c \ub300\uc751\ud574 \uae34 \ub300\uae30 \uc2dc\uac04\uc744 \ubc29\uc9c0\ud569\ub2c8\ub2e4. \uc774\ub294 \ud55c\uad6d\uc758 \ube60\ub978 \uc2dc\uc7a5 \ubcc0\ud654 \uc18d\uc5d0\uc11c \uc911\uc694\ud55c \uacbd\uc7c1 \uc6b0\uc704\uc785\ub2c8\ub2e4.<\/p>\n<hr \/>\n<h2 id=\"-\"><span class=\"ez-toc-section\" id=\"%ED%95%9C%EA%B5%AD%EC%97%90%EC%84%9C%EC%9D%98_%EC%8B%A4%EC%A0%9C_%EC%A0%81%EC%9A%A9_%EC%82%AC%EB%A1%80\"><\/span><strong>\ud55c\uad6d\uc5d0\uc11c\uc758 \uc2e4\uc81c \uc801\uc6a9 \uc0ac\ub840<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\uc774\ubbf8 \uc5ec\ub7ec \ud55c\uad6d \uae30\uc5c5\ub4e4\uc774 <strong>\ucf58\ud0dd\ud2b8 \uc13c\ud130 AI<\/strong>\ub97c \ud65c\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4:<\/p>\n<table>\n<thead>\n<tr>\n<th><strong>\uc0b0\uc5c5<\/strong><\/th>\n<th><strong>\uc0ac\uc6a9 \uc0ac\ub840<\/strong><\/th>\n<th><strong>\uc608\uc2dc<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\uc740\ud589<\/strong><\/td>\n<td>\uc0ac\uae30 \uacbd\uace0\ub97c \uc704\ud55c AI \uc74c\uc131 \ube44\uc11c<\/td>\n<td><a href=\"https:\/\/www.kbfg.com\" target=\"_blank\" rel=\"noopener\">KB\uad6d\ubbfc\uc740\ud589<\/a><\/td>\n<\/tr>\n<tr>\n<td><strong>\uc804\uc790\uc0c1\uac70\ub798<\/strong><\/td>\n<td>\uc8fc\ubb38 \ucd94\uc801\uc744 \uc704\ud55c \ucc57\ubd07<\/td>\n<td><a href=\"https:\/\/www.coupang.com\" target=\"_blank\" rel=\"noopener\">\ucfe0\ud321<\/a><\/td>\n<\/tr>\n<tr>\n<td><strong>\ud1b5\uc2e0<\/strong><\/td>\n<td>\ub124\ud2b8\uc6cc\ud06c \ubb38\uc81c \uc790\ub3d9 \ud574\uacb0<\/td>\n<td><a href=\"https:\/\/www.sktelecom.com\" target=\"_blank\" rel=\"noopener\">SK\ud154\ub808\ucf64<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\uc774\ub7ec\ud55c \uc801\uc6a9 \uc0ac\ub840\ub4e4\uc740 AI\uac00 \ud55c\uad6d\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ud6a8\uc728\uc131\uc744 \uc5b4\ub5bb\uac8c \ud601\uc2e0\ud558\uace0 \uc788\ub294\uc9c0 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<hr \/>\n<h2 id=\"-\"><span class=\"ez-toc-section\" id=\"%EB%8F%84%EC%A0%84_%EA%B3%BC%EC%A0%9C_%EB%B0%8F_%EA%B3%A0%EB%A0%A4_%EC%82%AC%ED%95%AD\"><\/span><strong>\ub3c4\uc804 \uacfc\uc81c \ubc0f \uace0\ub824 \uc0ac\ud56d<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>\ucf58\ud0dd\ud2b8 \uc13c\ud130 AI<\/strong>\ub294 \ub9ce\uc740 \uc774\uc810\uc744 \uc81c\uacf5\ud558\uc9c0\ub9cc, \uae30\uc5c5\ub4e4\uc740 \ub2e4\uc74c \uc0ac\ud56d\ub4e4\uc744 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4:<\/p>\n<ul>\n<li><strong>\uc5b8\uc5b4\uc801 \ub258\uc559\uc2a4<\/strong> \u2013 \ud55c\uad6d\uc5b4\ub294 \uace0\ub9e5\ub77d \uc5b8\uc5b4\uc774\ubbc0\ub85c \uace0\uae09 NLP \ubaa8\ub378\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\ub370\uc774\ud130 \ud504\ub77c\uc774\ubc84\uc2dc<\/strong> \u2013 <strong>\uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95(PIPA)<\/strong> \uc900\uc218\uac00 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.<\/li>\n<li><strong>\uc778\uac04-AI \uade0\ud615<\/strong> \u2013 \uacfc\ub3c4\ud55c \uc790\ub3d9\ud654\ub294 \uace0\uac1d \ubd88\ub9cc\uc744 \uc720\ubc1c\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \ud558\uc774\ube0c\ub9ac\ub4dc \uc811\uadfc \ubc29\uc2dd\uc774 \ud6a8\uacfc\uc801\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.ncloud.com\/product\/aiService\/contactCenter\" target=\"_blank\" rel=\"noopener\">\ub124\uc774\ubc84 \ud074\ub77c\uc6b0\ub4dc\uc758 AI \ucf58\ud0dd\ud2b8 \uc13c\ud130<\/a>\ub098 <a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk AI<\/a>\uc640 \uac19\uc740 \uc801\ud569\ud55c AI \ubca4\ub354\ub97c \uc120\ud0dd\ud558\ub294 \uac83\uc774 \uc131\uacf5\uc758 \ud575\uc2ec\uc785\ub2c8\ub2e4.<\/p>\n<hr \/>\n<h2 id=\"-ai-\"><span class=\"ez-toc-section\" id=\"%ED%95%9C%EA%B5%AD%EC%97%90%EC%84%9C%EC%9D%98_%EC%BD%98%ED%83%9D%ED%8A%B8_%EC%84%BC%ED%84%B0_AI_%EB%AF%B8%EB%9E%98_%EC%A0%84%EB%A7%9D\"><\/span><strong>\ud55c\uad6d\uc5d0\uc11c\uc758 \ucf58\ud0dd\ud2b8 \uc13c\ud130 AI \ubbf8\ub798 \uc804\ub9dd<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>AI \uae30\uc220\uc774 \ubc1c\uc804\ud568\uc5d0 \ub530\ub77c \ub2e4\uc74c\uacfc \uac19\uc740 \ubcc0\ud654\uac00 \uc608\uc0c1\ub429\ub2c8\ub2e4:<\/p>\n<p>\u2705 <strong>\uac10\uc815 \ubd84\uc11d<\/strong>\uc744 \ud1b5\ud55c \ub354 \ub098\uc740 \uace0\uac1d \uac10\uc815 \uc774\ud574<br \/>\n\u2705 <strong>\uce74\uce74\uc624\ud1a1, WhatsApp, SMS \ub4f1\uacfc\uc758 \uc6d0\ud65c\ud55c \uc624\ubbc8\ub2c8\ucc44\ub110 \ud1b5\ud569<\/strong><br \/>\n\u2705 <strong>\ub525 \ub7ec\ub2dd\uc744 \ud65c\uc6a9\ud55c \ucd08\uac1c\uc778\ud654 \uc11c\ube44\uc2a4<\/strong><\/p>\n<p>\uc9c0\uae08 <strong>\ucf58\ud0dd\ud2b8 \uc13c\ud130 AI<\/strong>\ub97c \ub3c4\uc785\ud558\ub294 \ud55c\uad6d \uae30\uc5c5\ub4e4\uc740 \uacbd\uc7c1 \uc6b0\uc704\ub97c \uc810\ud558\uba70 \ub354 \ube60\ub974\uace0 \uc2a4\ub9c8\ud2b8\ud558\uba70 \uc778\uac04\uc801\uc778 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<hr \/>\n<h2 id=\"-ai-\"><span class=\"ez-toc-section\" id=\"%EB%A7%88%EB%AC%B4%EB%A6%AC_%EB%8B%B9%EC%8B%A0%EC%9D%98_%EB%B9%84%EC%A6%88%EB%8B%88%EC%8A%A4%EC%97%90_%EC%BD%98%ED%83%9D%ED%8A%B8_%EC%84%BC%ED%84%B0_AI%EA%B0%80_%EC%A0%81%ED%95%A9%ED%95%A0%EA%B9%8C%EC%9A%94\"><\/span><strong>\ub9c8\ubb34\ub9ac: \ub2f9\uc2e0\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ucf58\ud0dd\ud2b8 \uc13c\ud130 AI\uac00 \uc801\ud569\ud560\uae4c\uc694?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>\ud6a8\uc728\uc131, \ube44\uc6a9 \uc808\uac10, \uace0\uac1d \ub9cc\uc871\ub3c4<\/strong>\ub97c \uc911\uc694\ud558\uac8c \uc0dd\uac01\ud55c\ub2e4\uba74, AI\ub97c \ucf58\ud0dd\ud2b8 \uc13c\ud130\uc5d0 \ud1b5\ud569\ud558\ub294 \uac83\uc740 \uc120\ud0dd\uc774 \uc544\ub2cc \ud544\uc218\uc785\ub2c8\ub2e4. \uba3c\uc800 AI\uac00 \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34\ub97c \ud30c\uc545\ud55c \ud6c4, \uc810\uc9c4\uc801\uc73c\ub85c \uc801\uc6a9 \ubc94\uc704\ub97c \ud655\uc7a5\ud574 \ubcf4\uc138\uc694.<\/p>\n<p><strong>AI \uae30\ubc18 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud560 \uc900\ube44\uac00 \ub418\uc168\ub098\uc694?<\/strong> <a href=\"https:\/\/hitek.com.vn\/ko\/\">Hitek\uc758 AI \uc194\ub8e8\uc158<\/a>\uc73c\ub85c \ucf58\ud0dd\ud2b8 \uc13c\ud130\ub97c \ud601\uc2e0\ud574 \ubcf4\uc138\uc694.<\/p>\n<hr \/>\n<p>\uc774 \uac00\uc774\ub4dc\ub294 \ucd5c\uc2e0 AI \uae30\uc220\uacfc \ud55c\uad6d \uc2dc\uc7a5\uc758 \ub3c5\ud2b9\ud55c \uc694\uad6c \uc0ac\ud56d\uc744 \uacb0\ud569\ud558\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4 \ud601\uc2e0\uc5d0\uc11c \uc55e\uc11c \ub098\uac08 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4. <strong>\ubbf8\ub798\ub294 AI\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4\u2014\ub4a4\ucc98\uc9c0\uc9c0 \ub9c8\uc138\uc694.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc989\uac01\uc801\uc778 \ub9cc\uc871\uc774 \ub2f9\uc5f0\uc2dc\ub418\ub294 \uc2dc\ub300\uc5d0 \uae30\uc5c5\ub4e4\uc740 \uc6d0\ud65c\ud558\uace0 \ud6a8\uc728\uc801\uc774\uba70 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud558\ub294 \uc555\ubc15\uc5d0 \uc2dc\ub2ec\ub9ac\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucf58\ud0dd\ud2b8 \uc13c\ud130 AI(Contact Center AI)\ub294 \ubc14\ub85c \uc774\ub7ec\ud55c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\ub294 \uae30\uc220\uc785\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc815\ud655\ud788 \ubb34\uc5c7\uc774\uba70, \uc65c \ud55c\uad6d \uae30\uc5c5\ub4e4\uc5d0\uac8c \ud544\uc218\uc801\uc778 \uae30\uc220\uc774 \ub418\uace0 \uc788\uc744\uae4c\uc694? \uc774 \uac00\uc774\ub4dc\uc5d0\uc11c\ub294 \ucf58\ud0dd\ud2b8 \uc13c\ud130 AI\uc758 \ud575\uc2ec \uae30\ub2a5\ubd80\ud130 \ud55c\uad6d \uc2dc\uc7a5\uc5d0\uc11c\uc758 \uc2e4\uc81c \uc801\uc6a9 \uc0ac\ub840\uae4c\uc9c0, \ubaa8\ub4e0 \uac83\uc744 \uc0c1\uc138\ud788 \uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \ucf58\ud0dd\ud2b8 \uc13c\ud130 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":27821,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[70],"tags":[],"class_list":["post-27820","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-ko"],"_links":{"self":[{"href":"https:\/\/hitek.com.vn\/ko\/wp-json\/wp\/v2\/posts\/27820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hitek.com.vn\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hitek.com.vn\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hitek.com.vn\/ko\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hitek.com.vn\/ko\/wp-json\/wp\/v2\/comments?post=27820"}],"version-history":[{"count":1,"href":"https:\/\/hitek.com.vn\/ko\/wp-json\/wp\/v2\/posts\/27820\/revisions"}],"predecessor-version":[{"id":27825,"href":"https:\/\/hitek.com.vn\/ko\/wp-json\/wp\/v2\/posts\/27820\/revisions\/27825"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hitek.com.vn\/ko\/wp-json\/wp\/v2\/media\/27821"}],"wp:attachment":[{"href":"https:\/\/hitek.com.vn\/ko\/wp-json\/wp\/v2\/media?parent=27820"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hitek.com.vn\/ko\/wp-json\/wp\/v2\/categories?post=27820"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hitek.com.vn\/ko\/wp-json\/wp\/v2\/tags?post=27820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}